Frequently Asked Questions
Can I custom design an engagement ring?
Absolutely! Custom designed settings are made with NO additional costs and it comes with a 3D render to ensure you get the exact ring you desire.
Please Contact Us to get started on your dream ring
Will the ring come assembled and ready to propose?
Absolutely! In the final step of our ring builder, you’ll choose your center stone and setting. We’ll then custom design, cast, and hand-finish your ring—ready for the perfect proposal!
How do I get my ring size?
We send 1 free ring sizer per address in the US. Please contact our chat team for us to ship one to you today.
Do you offer free resizing?
Yes! We offer one free resizing within 15 days of your purchase. Please emailsupport@raadjewelers.comto initiate a resize. Be sure to have the correct size and request a free ring sizer if you do not know the size needed.
Do you offer free returns or exchanges?
Yes! We offer 100% money back on your order and must be initiated within 15 calendar days of the product being delivered to your door.
You may also exchange your purchase within 15 calendar days of the product being delivered to your door. Please read our Return Policy Here
Can you engrave my ring/jewelry for free?
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a“order notes”section on the checkout page. Please write down the instruction over there.
More questions? See our full FAQ